Sometimes the end of your previous session has not been properly counted.
Make sure you complete the session so that it is counted. There is normally a congratulatory messageat the end of each session.
If it is still not working, you can "skip" the next session.
You can find out how to do so in this article : How to skip the session
If the situation does not get resolved, we invite you to contact our customer service via firstname.lastname@example.org .
Tell us which program and session is not working in and we will unblock your program manually.
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Articles in this section
- I cannot play the following sessions of a program
- My meditation of the day is not working properly
- My program/my app is not in the right language
- My guided session does not start or stops in mid-session
- My free meditation is not working correctly.
- The sound of my guided session does not work
- My app closes by itself
- My history of session is inaccurate