My guided session does not start or stops in mid-session

If you have a problem with the app, sessions or tools... First try uninstalling and then reinstalling the app from the Google Playstore, App Store or Huawei App Gallery (depending on your device).

Don't worry, you won't lose your progress when you uninstall the application. The progress is attached to your email address/Your Petit Bambou account.

If your session does not start or stops, we invite you to download the session before playing it. Go to this article to learn more about downloading sessions : How to pre-load a session with no internet connection?

If the problem persists, we invite you to refer to the following paragraphs:

1. I have an Android device

2. I have a Huawei device

3. I have an IOS (Apple) device

4. I have an error code 1100

1. I have a Android phone or tablet

First, make sure you have the latest update of the application by searching for Petit Bambou on the Playstore.

Then, if the problem persists, in the application, click on :

> Me (bottom right)

> Go to the settings (top right)

> Click on Preferences

> Press the button in front of the word Player

2. I have a Huawei phone or tablet

If your session does not start or stops during meditation, first try uninstalling and then reinstalling the application from the Huawei App Gallery.
Finally, if the problem persists, we invite you to try the following steps (the titles may be different depending on the device).

• Go to your device settings
• Battery
• Launch app
• Uncheck the button in front of our app

If the session still stops, I invite you to try the manipulation in paragraph (1) just above. 

3. I have an iPhone or an iPad

If the session glitches and despite uninstalling/reinstalling the application, the problem persists, we invite you to preload the sessions before launching them. Go to this article to learn more about downloading sessions : How to pre-load a session with no internet connection?

4. The code 1100 appears

This means that the media player on your device is unavailable. Other applications may be open in the background (youtube, spotify, deezer...).

Close all other app open in the background on your phone that use sound and relaunch the Petit Bambou app.

If these paragraphs do not concern you and you encounter a problem on the website, we invite you to consult this article instead: My session does not play on the website .

These solutions should help you solve the problem, but don't hesitate to contact us at help@petitbambou.com if this is unfortunately not the case!

Don't forget to contact us with the email address you use to meditate so that we can find your account easily in our system.