If your free meditation doesn't launch or something doesn't work, uninstall the app and reinstall it from the Google Playstore, Appstore or Huawei AppGallery (depending on your device).
If the problem persists
Contact us from the app or on firstname.lastname@example.org with the configuration of your free meditation (the duration, number and type of gong, relaxing sounds if you add any). This information will help our developers to understand where the problem might come from and to solve it more quickly. And don't forget to give us the email address associated with your Petit BamBou account :)
Was this article helpful?
Articles in this section
- I cannot play the following sessions of a program
- My meditation of the day is not working properly
- My program/my app is not in the right language
- My guided session does not start or stops in mid-session
- My free meditation is not working correctly.
- The sound of my guided session does not work
- My app closes by itself
- My history of session is inaccurate