Your subscription may be suspended if your payment method has expired, if your bank card has been blocked or if your bank has rejected your payment. In these cases, Petit BamBou will notify you by email.
If you had a monthly or annual subscription
Your subscription will then be in a "grace period". During this grace period of about 3 days, you will be able to update your payment method. Without updating your payment method, your subscription cannot be renewed and will be automatically suspended by our system.
You can read our article on how to update your payment method if needed.
If your payment card has not expired, and is still valid, it may be that the bank has declined the transaction.
I invite you to log on to https://www.petitbambou.com/en/account .
In the "Payment method" section, click on "check the card with 3D secure". Don't worry, this is just a verification process, you won't be charged twice.
This "check the card with 3D secure" button will only appear during the grace period. If you don't see it anymore, just re-subscribe by going to https://www.petitbambou.com/en/subscriptions. Make sure you log in with your regular email address to retrieve your history of sessions and your progress.
If you had a half-yearly subscription via the Appstore or GooglePlay
Make sure your payment method is up to date.
If you have problems updating your payment method, don't worry, you can always re-subscribe at the end of the "grace" period and your progress will not be lost as your history is saved in your account.
You can re-subscribe by going to https://www.petitbambou.com/en/subscriptions.
It is also possible that your subscription may be suspended if you have used our services in a way that does not comply with our terms and conditions.
As always, do not hesitate to contact our customer service for more information via firstname.lastname@example.org .
Thank you for your understanding!