Switch from a Solo subscription to a Family subscription Switch from a Solo subscription to a Family subscription
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Switch from a Solo subscription to a Family subscription

Anais

Please note: your progress and history are safe on your account. You will find it again as soon as you renew or change your subscription.

To switch to a subscription type other than Family, please refer to this article.

Monthly SOLO subscription to FAMILY subscription
  1. Log in to https://www.petitbambou.com/en/app/account?st=sb

  2. Click on "Change offer." If the button does not appear, contact us here.

  3. Choose your new subscription plan (Family monthly or annual) by clicking on "Choose."

  4. Enter your bank details, confirm, and that's it!

  5. You will receive a confirmation email within a few minutes.

SOLO annual subscription to FAMILY annual subscription
  1. Log in to https://www.petitbambou.com/en/app/account?st=sb

  2. Click on "Change offer." If the button does not appear, contact us here.

  3. You can switch to the annual Family subscription by clicking on "Choose."

  4. If you wish to switch to a lower-priced offer (monthly Family), please follow these steps.

  5. Then enter your bank details, confirm, and that's it!

  6. You will receive a confirmation email within a few minutes.

Annual SOLO subscription to a monthly FAMILY subscription
You will first need to cancel your annual subscription renewal and wait for it to end before subscribing to the monthly Family subscription.

To do so:
  1. Log in to https://www.petitbambou.com/en/app/account?st=sb

  2. Click on "Cancel renewal."

  3. Once your access has expired, please return to our website to resubscribe and regain access to your sessions and progress.

  4. You will receive a confirmation email within a few minutes.

SOLO half-yearly subscription to FAMILY subscription
You will first need to cancel the renewal of your half-yearly subscription and wait for it to expire before subscribing to the Family subscription.

In the Petit BamBou app:

  1. Click on "Me" at the bottom right

  2. Then on the cogwheel ⚙️ at the top right

  3. Manage subscription

  4. Click on "Cancel renewal" or "Manage in Apple/Google Store.

  5. Once your access has expired, go to our website to resubscribe and regain access to your sessions and progress.

  6. You will receive a confirmation email within a few minutes.

We apologize if the process is a little complicated—Google/Apple's systems and ours work differently.

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