This article applies to any subscription taken out online – in other words not including iTunes or Google Play. See the relevant articles for these at the end of the article.
You can cancel automatic renewal of your subscription at any time from the 'My account' page https://www.petitbambou.com/en/account, under Subscription.
The subscription cannot be cancelled during the 24 hours following the purchase of the subscription. Notification that you wish to cancel the subscription must be made to Petit BamBou no later than 48 hours before the expiry date of the current subscription.
Monthly subscription: You must cancel your subscription before it renews every month in order to avoid being charged for the subscription amount for the following month. It is not possible for us to provide a partial refund if you decide to cancel your subscription part of the way through a month. We will send you an email reminder 15 days before the renewal date.
Annual subscription: You must cancel your subscription before it renews every subscription period in order to avoid being charged for the subscription amount for the following period. It is not possible for us to provide a partial refund if you decide to cancel your subscription part of the way through the subscription period.
In accordance with Article L. 221-3 of the Luxembourg Consumer Code, you have the right to withdraw from the contract within 14 days of subscribing to your Pass. You can read our Terms and Conditions on our website.
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